Guest FAQs

• Affordable stays in the places travelers need to be. Red Roof has over 60,000 rooms in more than 715 properties in the U.S., Canada and Japan.
• A brand for every kind of trip. Choose Red Roof Inn® for everyday value, Red Roof PLUS+® for upgraded value, HomeTowne Studios by Red Roof® for longer stays, The Red Collection® for locally inspired stays, and select properties with both short-stay and extended-stay room options.
• Close to what brings you there. Red Roof locations can be found near highways, airports, work areas, attractions, event venues, family visits and other places that matter to your trip.
• Made for longer stays. HomeTowne Studios by Red Roof® offers live-in studios, flexible daily, weekly and monthly rate options, and the basic essentials of home at many locations.
• Value that helps your trip go further. Red Roof helps guests save on the stay so they can spend more time enjoying the reason for their trip.
• Pet-friendly travel. The first pet is always free of charge, and Red Roof properties must accept two well-behaved domesticated pets per guestroom unless prohibited by law or a health and safety risk applies.
• EV charging at select locations. Travelers with electric vehicles can find participating properties with EV charging stations where available.

Red Roof® is an award-winning leader in the lodging industry, recognized for creating the innovative Upscale Economy® segment and serving millions of guests each year.

Red Roof has over 60,000 rooms in more than 715 properties in the U.S., Canada and Japan, serving travelers searching for budget-friendly hotels, affordable hotels near highways and airports, pet-friendly hotels, extended stay hotels, weekly hotel rates, monthly hotel rates, and value-focused lodging for work, family travel, relocation, temporary housing and road trips.

Red Roof’s vision is to provide the best experience and value in the lodging industry for guests, owners, team members, partners and communities.

Red Roof’s portfolio includes four brands designed for different travel needs:

• Red Roof Inn®
• Red Roof PLUS+®
• The Red Collection®
• HomeTowne Studios by Red Roof®

Use this guide to quickly understand Red Roof hotel policies, compare travel options, prepare for a stay and find the best Red Roof brand for your trip.

Every trip is different. Use this guide to choose the Red Roof stay that fits where you are going, how long you are staying and what matters most along the way.

Yes.

Red Roof Inn®, Red Roof PLUS+®, The Red Collection® and HomeTowne Studios by Red Roof® can be found near places that matter to travelers across the U.S., Canada and Japan, including highways, airports, business areas, job sites, hospitals, schools, sports venues, entertainment areas, attractions, family destinations and extended stay needs.

Availability varies by market and property, so guests should search Red Roof locations to find the best hotel near where they need to be.

Not every guest searches by hotel brand.

Many people search by what they need: a hotel near me, a hotel for work, a hotel near a tournament, a place to stay during a move, a pet-friendly road trip stop or an affordable room near family.

These answers help guests find the Red Roof stay that fits the trip.

Yes.

Red Roof is a practical choice for field workers, construction crews, work crews, utility teams, telecom workers, logistics teams and other project-based travelers who need affordable lodging near job sites, regional routes and industrial areas.

Travelers searching for hotels for construction workers or hotels for work crews can compare Red Roof locations near job sites and routes.

Red Roof Inn® and Red Roof PLUS+® support short work trips, while HomeTowne Studios by Red Roof® can support longer project assignments with extended stay options, flexible daily, weekly and monthly rates, and the basic essentials of home.

Yes.

Red Roof is a reliable option for essential workers, travel nurses, healthcare workers and EMS teams who need affordable lodging near hospitals, pharmacies, emergency response areas, care sites, public safety locations and regional service routes.

Travelers can search Red Roof locations for convenient hotels near work assignments, and HomeTowne Studios by Red Roof® may be a fit for longer assignments that require temporary housing or extended stay lodging.

Yes.

Red Roof is a value-focused hotel choice for travelers attending sports tournaments, college athletics, concerts, festivals, theme parks, adventure parks and other venue-based events. 

Guests can look for Red Roof hotels near venues, highways and event destinations, with brand options ranging from everyday value at Red Roof Inn® to upgraded value at Red Roof PLUS+® and locally inspired, destination-focused stays at The Red Collection®.

Yes

Guests can compare affordable room options, convenient locations, pet-friendly policies, direct booking options and brand choices based on trip needs, including Red Roof Inn®, Red Roof PLUS+®, The Red Collection® and HomeTowne Studios by Red Roof®.

Yes

Red Roof is well suited for road trip travelers who want a budget-friendly, family-friendly hotel with convenient highway access, pet-friendly options and practical stops near attractions, outdoor destinations, theme parks and family travel routes.

The first pet is always free of charge under the Red Roof pet policy.

Yes.

HomeTowne Studios by Red Roof® is designed for extended-stay travelers who need temporary housing, relocation lodging, weekly hotel stays, monthly hotel stays, work-assignment lodging or a longer-term hotel option with the basic essentials of home.

Yes.

Red Roof is a practical choice for small business travelers, owner-operators, regional service providers and self-directed professionals who want value, flexibility, convenient locations and direct booking support.

RediRewards® can also help frequent travelers earn eligible benefits when booking directly.

Red Roof is an award-winning lodging company offering value-focused hotel stays across Red Roof Inn®, Red Roof PLUS+®, The Red Collection®, and HomeTowne Studios by Red Roof®. With more than 715 properties in the U.S., Canada and Japan, Red Roof helps guests find comfortable, convenient stays near where they need to be.

Founded in Columbus, Ohio, in 1973, Red Roof has grown from an economy lodging brand into a multi-brand hotel portfolio serving millions of travelers each year.

Red Roof operates four distinct hotel brands:

Red Roof Inn®

Red Roof Inn® is the go-to economy lodging choice, providing guests with an affordable stay in a clean, modern and comfortable room. Sleep Easy. Spend Less.®

Red Roof PLUS+®

Red Roof PLUS+® is an Upscale Economy® lodging offering with sleek and modern upgrades and amenities at a value price. Sleep Easy. Spend Less.®

The Red Collection®

The Red Collection® is a portfolio of midscale, hyper-local and unique hotels offering modern, accessible and affordable accommodations inspired by the local vibe and culture of the destinations where they are located.

HomeTowne Studios by Red Roof®

HomeTowne Studios by Red Roof® offers the basic essentials of home for a comfortable and convenient extended stay. Basic Essentials for a Long Term Stay.®

Yes.

Red Roof® is a pet-friendly hotel brand. Guests looking for a pet-friendly hotel near me, dog-friendly hotel or cat-friendly hotel can search Red Roof locations and review each hotel’s pet policy before booking.

Red Roof properties permit guests to bring well-behaved domesticated pets unless the pets pose a health or safety risk or are prohibited by law.

Pet policies may vary where required by law or contract, so guests should review the Red Roof pet policy and confirm details with the specific hotel before booking.

Red Roof’s standard pet requirements include:

• Red Roof properties accept up to two pets per guestroom.**
• The first pet is always free of charge.
• Additional pets have a fee of $15 per night, per pet, up to $105 per additional pet for stays of seven nights or longer.
• Allowing more than two pets is at the property's discretion.
• Each pet must weigh no more than 80 pounds.
• Domestic pets are defined as cats or dogs.

** Pet policies may vary by property where required by law or contract, so guests should review the Red Roof pet policy and confirm details with the specific hotel before booking.

Guests traveling with pets should:

• Declare all pets at check-in.
• Keep pets on a leash or in a carrier outside the guestroom.
• Clean up after pets both inside and outside the property.
• Keep pets under control at all times.

Staff are not permitted to provide care, food or treats for pets. Staff may provide water.

Each pet must weigh no more than 80 pounds. Guests should review the Red Roof pet policy before booking and contact the hotel directly with property-specific questions.

Guests may not leave pets unattended in a guestroom.

• If an emergency arises and a pet must be left unattended, the guest must contact the front desk, notify property staff and provide current contact information.
• If a pet is disturbing other guests or staff, or causing damage, the pet cannot be left alone and must remain under the guest’s control.

Pets are allowed in approved guestrooms and designated outdoor areas, but they must be on a leash at all times or in a carrier when outside the guestroom.

Pets are not allowed in any dinette or restaurant space, wherever food may be prepared, stored or served, fitness centers, pool areas or laundry facilities.

Hotel staff cannot clean a guestroom while a pet is present. Guests should arrange housekeeping service with property staff for a time when the pet will not be in the room.

Yes.

The property may not require a pet deposit or charge additional pet fees, including cleaning fees, at check-in. If a pet causes damage to the property, the property manager may charge the guest for the cost of that damage.

Yes.

Service animals and emotional support animals that provide assistance to individuals with disabilities are welcome at all Red Roof properties. Assistance animals are not pets, and pet policies or pet requirements do not apply to assistance animals.

Guests traveling with an assistance animal and one pet are not subject to the additional pet fee. The additional $15-per-night, per-pet fee applies only to non-assistance animals.

RediRewards® is Red Roof’s free loyalty program. Members can access exclusive benefits and discounts across the Red Roof family of hotel brands and redeem qualifying rewards.

Enrollment is free, and travelers can join RediRewards® before booking to start receiving eligible member benefits.

As of November 1, 2025, HomeTowne Studios by Red Roof® no longer participates in the RediRewards® program for earning or redeeming points.

RediRewards® members earn 10 RediPoints® per dollar spent on eligible rates booked directly at participating Red Roof Inn®, Red Roof PLUS+® and The Red Collection® properties.

Members should review RediRewards® terms, current promotions and brand participation before booking, as earning eligibility may vary by stay type, rate and property.

Members can redeem RediPoints® for qualifying rewards, including free nights and other available rewards, by signing in to their RediRewards® account. Point requirements vary based on hotel brand, destination and travel dates.

Booking directly through Red Roof can help guests access eligible offers, available direct-booking rates and other benefits, including:

• Exclusive offers
• RediRewards® benefits
• Easier reservation management
• Loyalty point earning opportunities
• Direct customer support

A credit card is required for online hotel reservations at Red Roof. The card guarantees the reserved room until the arrival date and generally is not charged until the guest arrives at the hotel, unless otherwise stated in the booking terms.

Guests who prefer not to use a credit card online may call 1-800-RED-ROOF or contact the hotel directly to make a reservation.

Guests can book online, contact the hotel directly, or call Red Roof Reservations at 1-800-RED-ROOF (800.733.7663) for help with booking, confirmation numbers, reservation questions or reservation updates.

Guests can review or update a reservation online by submitting the confirmation number and last name. Reservation changes may be available depending on the rate selected, booking terms, property policies and timing of the request.

Guests who have trouble accessing or modifying a reservation online may call 1-800-RED-ROOF or contact the hotel directly.

Yes.

If you do not cancel your online reservation as stated in Red Roof’s cancellation policy, your credit card will be charged for one night’s stay. You can review the cancellation policy at the bottom of your online reservation confirmation.

Cancellation policies vary by rate plan, property and booking channel. Guests should review the cancellation terms before booking, reference the confirmation email for reservation-specific details, or manage a reservation to view available cancellation options.

If a reservation is not canceled within the stated cancellation period, the credit card may be charged for one night’s stay.

Online reservations made through redroof.com are processed through a secure computer server that encrypts personal and credit card information while it is in transit. Guests can review the Red Roof privacy policy for additional details.

Contact the hotel directly or call 1-800-RED-ROOF for help retrieving the confirmation number for a reservation.

A confirmation is sent to the email address provided when the room is reserved online. If the email address was entered incorrectly or is no longer active, the written confirmation may not be delivered.

The reservation may still be active. Guests can call 1-800-RED-ROOF or contact the hotel directly to confirm the reservation and update the email address.

When guests book on redroof.com or call 1-800-RED-ROOF, Red Roof offers the RediPromise®: if an eligible lower rate is found, Red Roof will match it and provide a future free night, subject to the program terms and conditions.

The Red Roof RediPromise® applies to eligible guestroom reservations at participating Red Roof Inn®, Red Roof PLUS+®, The Red Collection® and HomeTowne Studios by Red Roof® hotels in the United States. Guests should review the RediPromise® terms and conditions before submitting a claim.

To reserve 10 or more rooms per night for a group, contact the Group Sales Office at 1-800-874-9000 or submit the group reservation form.

Commercial customers can also review lodging options on the Tailored by Red Roof™ page.

Check-in times vary by hotel. Guests should review their reservation confirmation for exact details or contact the hotel directly.

Check-out times vary by hotel. Guests should review their reservation confirmation or contact the hotel directly for exact check-out details.

Early check-in may be available based on room availability and operational requirements. Guests should contact the hotel directly before arrival.

Late check-out may be available depending on occupancy and room availability. Guests should contact the hotel directly to ask about availability and any property-specific requirements.

Early departure requests are reviewed at the discretion of hotel management and are subject to the property’s policies and procedures. Leaving before the confirmed check-out date may not result in a refund for the unused portion of the stay. Refund eligibility, if any, is determined by the property based on the rate type, booking method and applicable reservation terms.

Reservations booked under prepaid, advance-purchase or nonrefundable rate plans are not eligible for refunds or credits because of early departure.

Guests should confirm their departure date at check-in. Changing the confirmed departure date after check-in is considered an early departure.

Contact the hotel directly as soon as possible. The property will work with the guest to locate the item and explain available return options.

Guests can review Red Roof hotel deals and eligible discounts before booking. Available offers, participating locations and discount requirements may vary.

Yes.

Participating hotels may offer special AAA hotel discounts. Offer terms, eligible rates and participating locations may vary.

Yes.

Yes.

Many participating hotels offer military hotel discounts for active-duty military personnel, veterans and military families. Offer terms, eligible rates and participating locations may vary.

Participating properties may offer government hotel rates for eligible government travelers. Offer terms, eligible rates and participating locations may vary.

Many participating locations provide senior hotel discounts for eligible senior travelers. Offer terms, eligible rates and participating locations may vary.

HomeTowne Studios by Red Roof® is designed for guests who need affordable extended-stay hotels for long-term stays, weekly or monthly stays, relocation, work travel, temporary housing, medical travel, school or training, home repairs and longer visits.

Guests can compare property amenities, rates and locations before booking.

HomeTowne Studios by Red Roof® is designed for longer stays with live-in studios, the basic essentials of home, in-room kitchen essentials at many locations, free Wi-Fi, on-site laundry facilities, weekly housekeeping services and flexible daily, weekly and monthly rate options.

Amenities and room features vary by property, so guests should review the hotel property page before booking.

For longer hotel stays, guests often look for in-room kitchen essentials, a full-size refrigerator, microwave, cooktop, sink, activity table with chairs, free Wi-Fi, on-site laundry facilities, comfortable bedding, parking, nearby grocery stores and weekly housekeeping services.

HomeTowne Studios by Red Roof® is designed around many of these extended-stay needs.

Many HomeTowne Studios by Red Roof® rooms include in-room kitchen essentials such as a full-size refrigerator, microwave, cooktop, sink, plate-drying rack and activity table with chairs.

Guests searching for a hotel room with kitchen features should review the specific hotel page before booking because kitchen features, cookware availability and dish kits may vary by property.

Many HomeTowne Studios by Red Roof® locations provide on-site laundry facilities, which can be especially helpful for weekly stays, monthly stays, work travel, relocation and longer trips.

Guests looking for a hotel with laundry should review the hotel property page to confirm availability because laundry facilities and service details vary by property.

Many HomeTowne Studios by Red Roof® locations are designed for longer stays, including flexible weekly and monthly hotel rate options.

Rates, availability and stay requirements vary by property, so guests should review the property page before booking.

Yes.

Many Red Roof properties offer accessible rooms and features for guests with accessibility needs. Available features may include wider doorways, height-adjusted handles and mirrors, additional bathroom grab bars and roll-in showers. Room features vary by property and room type.

Guests can select accessible room options during booking, call 1-800-RED-ROOF or contact the hotel directly to request an accessible room and confirm the available features.

Guest safety is a priority across Red Roof properties. Hotels follow operational procedures intended to support a safe, welcoming environment for guests, visitors and team members.

Guests can review the Red Roof terms of use and the Red Roof privacy policy for additional information about online reservations and guest data.

Red Roof supports industry efforts to combat human trafficking through awareness programs, employee education and operational procedures designed to help identify and report suspicious activity.

Guests can search Red Roof locations to find a hotel near a destination, route, airport, workplace, event venue, family visit or other place they need to be. Each property page provides the hotel address, phone number and available property information.

Many Red Roof hotels provide complimentary Wi-Fi for guests. Amenities may vary by location, so guests should review the hotel property page for details.

Many Red Roof locations offer complimentary guest parking. Parking availability may vary by property, so guests should review the hotel property page for details.

Deposit requirements vary by property and stay type. Guests should review the reservation terms or contact the hotel directly before arrival.

Some Red Roof locations can accommodate larger vehicles, trucks, trailers and moving vehicles. Guests looking for a hotel with truck parking should review the property page or contact the hotel directly before booking.

Yes.

Select Red Roof locations offer EV charging stations for travelers with electric vehicles. Guests looking for a hotel with EV charging can search participating properties with EV charging stations before booking, because availability varies by location.

Yes.

Many Red Roof properties are located near major airports across North America. Guests can search Red Roof locations near their destination airport.

Yes.

Many Red Roof locations are positioned near major travel corridors and interstate exits.

Yes.

Red Roof has properties in the United States and Canada. Guests can search Red Roof locations when planning travel.

Red Roof offers eligible marketers the opportunity to earn a 3% commission on each completed qualifying stay at participating Red Roof properties. Review the Red Roof Affiliate Program for current eligibility requirements, terms and application details.

• Call us at 1-800-RED-ROOF
• Call the hotel property directly as listed on redroof.com
• Visit our Contact Us page and fill out our form